Hi-Performance Commercial Interiors Pty Ltd (HPCI, we, us, our) of Brendale QLD 4500 (ABN 35 673 751 481) respects your privacy. This policy sets out how we collect, use, store and share personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
What we collect depends on how you deal with us. It can include:
- Name, job title, company, phone, email and address
- Project details you give us (site suburb, scope, timing, drawings or notes)
- Records of calls, emails, quotes, orders and site visits
- Website and form data (including messages sent through our contact or quote forms)
- Technical data such as IP address, device or browser type, pages viewed and approximate location (through analytics cookies or similar tools)
- Marketing preferences (including opt-outs)
We do not usually need sensitive information (for example health information). Please do not send that unless we ask for it for a specific job.
2. How we collect it
We collect personal information when you:
- Request a quote, site measure or callback
- Call, email or message us
- Fill in a form on hpci.com.au
- Deal with us as a client, supplier, builder, designer or other trade partner
- Visit our website (cookies and analytics)
Where it is reasonable and practical, we collect information straight from you. Sometimes we get it from someone acting for you (for example a builder or interior designer on your project).
3. Why we use it
We use personal information to:
- Answer enquiries and provide quotes, measures, supply and install
- Run projects, delivery, invoicing and aftercare
- Run and improve our website and services
- Meet legal, insurance and accounting obligations
- Send marketing about HPCI products and services where allowed (see below)
4. Direct marketing
If you ask for a quote, book a site measure, call us, or contact us about our furniture or acoustics work, we may use your details to send related HPCI information — project examples, product updates or offers — by email, phone or SMS.
You can opt out of marketing at any time by:
- Using the unsubscribe link in our emails, or
- Emailing hello@hpci.com.au or sales@hpci.com.au with “unsubscribe”, or
- Telling us when we call
We action opt-outs promptly. Messages about an active quote or job are not marketing and may still be sent.
5. Who we share it with
We may share personal information with:
- Staff and contractors who need it to do the job
- Suppliers and install partners where needed for your project
- Service providers who host or process data for us (for example website hosting, form handling, email platforms, cloud storage and analytics)
- Professional advisers (accountants, insurers, lawyers) where required
- Regulators or others where the law requires it
We do not sell your personal information.
Some providers may store or access data outside Australia (for example cloud or email platforms). When that happens, we take reasonable steps so they handle the information in a way that lines up with the APPs.
6. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No system is perfectly secure. We keep information only as long as we need it for the purposes above, or as the law requires, then destroy or de-identify it securely where we can.
7. Access and correction
You can ask to access or correct personal information we hold about you by contacting us (details below). We will respond within a reasonable time. In limited cases we may refuse access where the Privacy Act allows — if we do, we will say why.
8. Complaints
If you have a privacy concern, contact us first and we will try to sort it out. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or 1300 363 992.
9. Website cookies and analytics
Our site may use cookies and similar tools (including analytics such as Google Analytics and Microsoft Clarity) to see how the site is used and to improve it. You can control cookies in your browser settings.
10. Contact us
Privacy enquiries:
Hi-Performance Commercial Interiors
Brendale QLD 4500
Email: hello@hpci.com.au or sales@hpci.com.au
Phone: 0429 475 113
Website: https://hpci.com.au
We may update this policy from time to time. The current version will be on our website.